HP HP0-Y29 HP2-E57, de formation et d'essai

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Code d'Examen: HP0-Y29
Nom d'Examen: HP (Installing an HP Networking IP Telephony Solution)
Questions et réponses: 67 Q&As

Code d'Examen: HP2-E57
Nom d'Examen: HP (IT to Business Alignment - HP Always On Support Services)
Questions et réponses: 40 Q&As

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NO.1 Which type of ACD group is described in the following paragraph? This method uses an ordered list of
agents for the group. When a call rings into the ACD group it is routed to the next agent on the list
following the agent whom last answered a call for the ACD group. If that agent does not answer the call
after a preset amount of time the call will be routed to the next agent on the list.
The call will continue to be transferred in this pattern until it is answered or until the predetermined total
timeout is reached.Then the call will be sent to the call coverage for the ACD group.
A. Linear
B. Circular
C. Calling Group
D. Least Call Count
E. Most Idle Agent
Answer: B

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NO.2 Which statements are true about the "Export Data" capability on VCX.? (Select two.)
A. Exported data may be viewed on the Central Management Console.
B. The call processor service must be stopped before exporting data.
C. It is only possible to export data from one data table at a time.
D. Data may be exported to a file.
Answer: A,D

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NO.3 Click the Exhibit button.
You have provisioned MAC address data for a phone as shown in the exhibit. What happens when the
phone powers up?
A. The phone prompts for a password without prompting for a phone number. If the correct
password for phone number 1102 is entered, the phone registers as phone number 1102.
B. The phone prompts for a phone number. If 1102 is input, the phone completes registration without
prompting for a password. If any other phone number is input, the phone prompts for a password.
C. The phone does not prompt for a phone number or password, but registers automatically with phone
number 1102.
D. The phone is not allowed to register because it is not locked.
Answer: A

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NO.4 Which type of ACD group is described in the following paragraph? When a call rings into the ACD group
it rings all members of the group simultaneously. The call will continue to ring all members
until it is answered or until the predetermined total timeout is reached.
A. Calling Group
B. Most Idle Agent
C. Least Call Count
D. Circular
E. Linear
Answer: A

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NO.5 Which type of ACD group is described in the following paragraph? The call is routed first to the agent
whom has answered fewer ACD calls than any other agent. If that agent does not answer after a preset
amount of time the call will be routed to the agent in that group with the next-lowest call count. The callwill
continue to be transferred in this pattern until it is answered or until the predetermined total timeout is
reached.
A. Linear
B. Calling Group
C. Least Call Count
D. Circular
E. Most Idle Agent
Answer: C

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